The standard shipping costs are €5.95. When you place an order over €100,00 you pay no shipping costs within the Netherlands and Belgium. Do you place an order under €100,00 euro? Then you can choose from different shipping options. In addition, with Express packages are delivered worldwide even within 1-3 days (exceptions excluded). Always consider additional import duties if you live outside the EU and place an order at www.ibzmode.nl. Outside the EU customers do not pay 21% VAT, as customers within the EU do, but if your purchase amount outside the EU is €150 or more then you will also pay import duties.
When will my package be delivered and what is the delivery time?
Your package will be delivered as soon as possible. Keep an eye on the track & trace information for the most up-to-date delivery information. If you order before 11:45 p.m., your order will be shipped the same day, even on Saturdays, if in stock and subject to exceptions (we will notify you as soon as possible by e-mail).
When will I receive a Track & Trace?
You will receive the Track & Trace code from the carrier by e-mail as soon as your package is processed.
My package has been delivered according to the carrier, but I have not received it. What should I do now?
First of all, I am sorry that you did not receive your package. It is possible that the carrier delivered the package to the neighbors without a note. Ask your neighbors or housemates if they have received the package. If this is not the case, please e-mail your order number to [email protected], so that an investigation can be started into the whereabouts of your package and how we can deliver it to you as soon as possible. Please keep in mind that this investigation may take a few days, but we will always find an appropriate solution.
Delivery times during promotions & holidays
During holidays and promotions the carriers & Ibzmode are often busier than normal. Despite this rush, we always do everything possible to process your package as soon as possible. Keep in mind, however, that your order may arrive later than usual. Keep a close eye on the track & trace for the latest delivery information.