Warranty and service
Is an item broken or are you dissatisfied with a product? In this case you can always contact our customer service by sending an email to [email protected] Please mention your order number, article number & take a picture of the item that is broken or wrongly received. This way we can offer you an appropriate solution as soon as possible.
Ibzmode gives 4 weeks warranty on a garment that has become unwearable after washing with the washing instructions.
- You may cancel and return your order up to 14 days after receipt without giving a reason.
- Did you pay the delivery charges? If you return all items in your order, you will also be refunded the delivery charges.
- In-store returns are free of charge. All other returns are at your own expense.
- Earrings will not be taken back due to hygiene regulations. Bikinis must be tried on with underwear and will not be taken back without a hygiene strip in the bottom.
- Ibzmode is not responsible for the loss or damage of a return package. We therefore advise you to send your return package by registered mail. Please note that proof of shipment with track & trace code is a requirement to initiate an investigation, when this is missing it is not possible.
- When we have received and processed the return package and the returned items in good order, you will receive a confirmation email from us. We strive to process your return within 7 business days of receipt. After this we will transfer the refund amount to your account as soon as possible. We aim to refund within 7 working days after processing your return. Refund will in any case take place within the statutory period of 30 days.
- Is your order not correct? We will solve this for you as soon as possible! Please contact [email protected] and clearly state your name, order number and the items concerned.