Ordered before 23:30 CET, shipped the same day

Returns

What a shame you are not satisfied with your purchase. Please follow the return instructions below:

 

What is the return policy?

We shipped your order with love. Of course, it can happen that you are not completely satisfied with your purchase. You may cancel and return your order up to 14 days after receipt without giving any reason. Make sure you return the products unworn, undamaged and with the labels attached. Keep your return slip until we have processed it.

Register your return here and download your return label.

 


How long will it take for my return to be processed?

Once we have received your return, we will send you a confirmation email. Normally your return can take up to 14 days to be processed. We will send you an email when the return is processed, then you will receive the refund to your account within a few days, under the name "Mollie payments". We aim to refund within 7 working days after processing your return. Reimbursement will in any case take place within the statutory period of 30 days.

 


Are the return costs at your own expense?

Returns Stores: Free (note: the store is a drop off point, so make sure you bring your package ready to ship. Processing is done at the main office).

Returns via website: The cost of sending your return package to Ibzmode is at your own expense as stated in our terms and conditions.

 


I can not create a return label via the link?

Are you unable to create a return label via the website in your chosen country? Then you can manually write the return address below on the package.

ibzmode/ returns

Polderweg-Oost 19

2973 AN Molenaarsgraaf

The Netherlands

Have the package franked and sent. Keep the receipt, it contains the track & trace code with which you can follow the package and see if it arrived in good order. Write your order number on the label next to the return address. Without proof of return, no investigation will be started for missing returns and no refund is possible.

 


Can I exchange items?

Unfortunately it is not possible to exchange items at ibzmode. Do you want a different size or color? Then you can place a new order via the website.

 

I have returned my order but received a reminder from Klarna.

It may be that your return has not yet been fully processed within the Klarna payment period. We therefore advise you to report your return in the Klarna app, they will then temporarily pause the invoice. This way you avoid any additional costs. You can also choose to pay the entire invoice, the 'too much' paid amount will be refunded once we have processed the return.

 


Is it possible to return a sale item?

If online (sale) purchases do not meet your expectations, there is the possibility to return them. Once we have received and processed your return we will proceed to refund the purchase price.

 


Can I combine multiple orders in one return?

You can merge multiple orders into one return. However, it is important that the order confirmations of the different orders are included so that it is clear to our returns department that multiple orders are involved. Please keep your return receipt until we have processed it.

 


Warranty and service

Is an item broken or are you dissatisfied with a product? In this case you can always contact our customer service by sending an email to [email protected] Please mention your order number, article number & take a picture of the item that is broken or wrongly received. This way we can offer you an appropriate solution as soon as possible.

Ibzmode gives 4 weeks warranty on a garment that has become unwearable after washing with the washing instructions.


Return conditions

  • You may cancel and return your order up to 14 days after receipt without giving a reason.
  • Did you pay the delivery charges? If you return all items in your order, you will also be refunded the delivery charges.
  • In-store returns are free of charge. All other returns are at your own expense.
  • Earrings will not be taken back due to hygiene regulations. Bikinis must be tried on with underwear and will not be taken back without a hygiene strip in the bottom.
  • Ibzmode is not responsible for the loss or damage of a return package. We therefore advise you to send your return package by registered mail. Please note that proof of shipment with track & trace code is a requirement to initiate an investigation, when this is missing it is not possible.
  • When we have received and processed the return package and the returned items in good order, you will receive a confirmation email from us. We strive to process your return within 7 business days of receipt. After this we will transfer the refund amount to your account as soon as possible. We aim to refund within 7 working days after processing your return. Refund will in any case take place within the statutory period of 30 days.
  • Is your order not correct? We will solve this for you as soon as possible! Please contact [email protected] and clearly state your name, order number and the items concerned.
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