Ordered before 23:30 CET, shipped the same day

Frequently Asked Questions

HOW TO ORDER

What is the delivery time?
When you order before 24.00 hours, your order will be shipped that same day. Depending on the carrier, it will be a few days before delivery.

Pick up in the store
Mail or call us if you want to pick up items in one of our stores. As soon as your order is ready for pickup, you will receive a message from us.

When will I receive a Track & Trace?
You will receive the Track & Trace code as soon as the order has been shipped. 

My package was delivered according to the carrier, but I haven't received it. What to do now?
First of all, it's annoying that you haven't received the package. The carrier can deliver your package faster at the neighbors, or on the sidewalk, without leaving a note. Therefore, first ask the neighbors or housemates if they have the package. If this is not the case, please mail to [email protected] so we can investigate where your package has gone and how we can get it delivered to you as soon as possible. Keep in mind that this investigation can take a few days, but we will always find an appropriate solution.


How can I pay?
Through Ideal, Paypal, Mastercard, Visa, Maestro and Sofort, Klarna.


Can I change the delivery address?
You can specify a different delivery address during the ordering process. Did you fill in a wrong address? No problem! You can change it at any time, even after your order. This can be done in the mail you receive from the carrier once the order is received.

I will not be home tomorrow, can I change it?
Yes you can, during the ordering process and during delivery you can indicate when you want to receive the package. It is also possible to pick up your order at one of the pickup points.

I have not received my order yet?
Through the Track & Trace code you receive from the carrier, you can track the package and there is a time indication. If the package does not arrive at the expected delivery date, it may be that the package has been delayed, which is indicated in the track and trace information.

I have ordered, but I want to change my order?
If the payment has been made then the order will be directly offered in our warehouse, an adjustment is not possible. You can refuse the package at the door and place a new order.

I would like to receive a different size, is that possible?
You can return the item with the incorrect size and place a new order with the correct size. 


RETURNS

I want to return (part of) my order.
For instructions on how to return your order, please visit this page.

When will I receive a response to my return?
When your order has reached us, your return will be processed within 7 working days. After processing, you will receive a confirmation from us and we will refund the purchase amount to you within 7 business days via Mollie Payments. You will receive the refund using the same payment methods as you used to pay for your order, so please note that if you paid by credit card, the refund will be issued by the credit card company at the end of the month. If you have not received a reply within 5 working days of your package arriving, please contact our customer service team at [email protected]

Will I get my money back if I return the item?
If the items are returned within 14 days, unworn, undamaged and in the original packaging, you will receive a full refund through Mollie Payments.
If we do not receive the return in good condition (see return conditions), we cannot credit the amount, but in most cases you will receive a shop credit.

Will I be refunded the return shipping costs?
No, the costs for sending your return package to Ibizamode are for your own account. However, within the Netherlands you can create a cheaper return label, see returns.

I have a complaint about a product, what should I do?
We try all orders with the best possible service to you at ibzmode.nl.
If you unexpectedly have a complaint about a product or our service, we will do everything possible to solve it. We ask you to report your complaint to us as soon as possible.
You can do this by contacting us at [email protected] Describe the complaint as clearly as possible and include the order number, article number and send a picture of the complaint.

ACTIECODES

How can I redeem a discount code?

  •  Put one or more items in your shopping cart. Sometimes, some discount codes will be settled directly in your shopping cart.
  • Go to "Order".
  • In the last field you can enter the discount code. Enter the code exactly (numbers, letters, dashes). Tip: the discount code does not work if you have placed an item in your shopping cart for which the discount does not apply or if there is already a discount on the item.


My promotional code does not work?
This is case sensitive and not valid in combination with other promotions/sale/discount codes.

How long is an action code valid?
An action code can be valid for one day, one week or sometimes longer. Look for the conditions in the newsletter in which you received it. Promotional codes cannot be added to your order afterwards.

How long is a shop credit valid?
A shop credit is valid for 2 years.

 

Can I still get the discount on my order?
A promotion is only valid at the communicated days. Thus, we cannot apply these discounts to previously placed orders. 

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