Frequently Asked Questions
What are the shipping costs?
The shipping costs and the delivery time depends on your country but if you fill in the adress in the check-out, you will find the shipping costs for you.
What is the Delivery time?
Fast Delivery time with DHL Express:
Place your order before 17:00 on working days and your order will be shipped out the same day with DHL Express with On Demand Delivery (ODD) Service (if available and with some exceptions, which we will inform you over the same day)
- The delivery time depends on your country but within 1-3 days your order will be delivered.
- Once your order is shipped, you will receive anew shipping notification from DHL EXPRESS.
- DHL ODD notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.
DHL ODD is giving you maximum flexibility and greater control over your delivery.
- DHL ON DEMAND DELIVERY offers flexible delivery options:
* Deliver my Package on Another Day: Scheduled Delivery
* Deliver my Package to Another Address: Alternate Delivery to work or family
* Deliver my Package at a Safe Place: Authorize Shipment Release
* Deliver my Package with Neighbor: Leave the package at your Neighbor, Reception or Guard
* Deliver my Package at a DHL ServicePoint: Hold for Pick‐up Collection
* Request to Store my Package: Vacation Hold safekeeping your parcel up to 30 days
My discount voucher does not work?
This is not valid i.c.m. other promotions / sale / discount codes.
How can I pay?
Through Ideal, Paypal, Mastercard, Visa, Maestro en Sofort.
Can I pay afterwards?
No, only Ideal, Paypal, Mastercard, Visa, Maestro en Sofort.
What if I have a different delivery address?
You can provide a different delivery address during the ordering process. Did you enter an incorrect address? Then please contact us a.s.a.p. (before 5.00 pm). Then we can look if we can adjust this.
I am not home tomorrow, can I change it?
Yes you can, during the ordering process you can indicate when you want to receive the package. It is also possible to pick up your order at a pick-up point nearby.
I have not received my order yet?
You can follow the package via the Track & Trace code that you received. If you do not have your order within 4 (working) days after receiving your track and trace code, please inform us as soon as possible. Then we help you to trace your package as quickly as possible.
I have ordered, but would like to change my order?
We always try to see if it is still possible. Please call us through +31(0)15-2510721.
I would like to receive a different size
You can return the item with the incorrect size and get a refund. You can order the correct size in a new order on the website. Ordered wrong size? Then please contact us a.s.a.p. (before 5.00 pm). Then we can see if we can adjust this.
I want to return (part of the) order?
For return instructions, go to this page.
When will I receive a response to my return?
We handle the returns within 5 (working) days after receiving the return. Do you want to know if your return has already been received by us? Then look at the track & trace that you received from the post office.
Will I receive my money back?
If the items are returned unworn and undamaged and neatly in the original packaging within 14 days after recievement, you will receive the full amount of money back.
If we do not receive the return in good condition (see return conditions), we can not credit the amount, but in most cases you receive a shopcredit.
Do I receive the return costs?
No, the costs for sending your return package to Ibizamode are for your own account.
How long is the shopping credit valid for?