Frequently Asked Questions

How much are the shipping costs?
The shipping costs to Germany are €4.95. This can vary depending on the country (e.g. Switzerland, USA, etc.).

Do you also send parcels to other countries?
Yes!!!! We ship worldwide! You can choose your country during the order process and the shipping costs will be displayed directly. Should your destination country not be available in the selection, please write us an e-mail: info@ibizamode.nl

How can I pay?
There are the following payment options:  Ideal, PayPal, Mastercard, Billink Afterpay, Mr Cash, Visa or Sofort Bank Transfer.

When will I receive my order?
Orders placed before 5 p.m. are usually shipped the same day. As soon as your order is shipped, you will receive a notification by e-mail. 

I have another address?
You can specify a different delivery address in the order form at any time.

I am not at home. Can I specify a different address?
Yes, you can specify to which address the package should be delivered during the order process.

I haven't received my order yet?
The status of the shipment can be checked using the Track & Trace code that you will receive.
The shipment number is assigned automatically and we have no influence on delivery and updates, so please be patient if the status of the delivery cannot be displayed.

I have already ordered, but would like to change my order?
No problem, just mail us! Just email us at info@ibizamode.nl or call us at +31 (0) 15-2510721.

I would like to receive another size!
We are happy to reserve or ship a different size, please send us an email (stating size and article number) or call +31 (0) 15-2510721.
I would like to return my order completely (or partially)?
You can return or exchange the ordered goods within 14 days of receipt without giving any reason. The item must first be registered via your customer account and then returned in its original condition and packaging. You can find more information here: www.ibizamode.nl/retourneren. 

Do I get my money back for returned goods?
Yes, if the purchases made at Ibizamode are in the original packaging, unworn and undamaged! In case of suspicion of wearing or damage caused by the customer, the goods will not be taken back!

How long dies it take to process a return?
Returns will be processed within 7 days.

Do I get the return shipping costs back?
No. The costs for the return will not be refunded. 

How long is a voucher valid?
Unlimited!

 

 

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