We have sent your order with love. It may happen that you are not completely satisfied with your purchase. If you want to exchange or return something, follow the steps below ...

Add the packing slip to your products in the original packaging. Have the parcel stamped and sent. Keep the receipt in a safe place, it contains the track & trace code so you can follow the parcel and see if it has arrived in good order. Write your order number on the label at the return address and always send your packing slip, otherwise we cannot process the return package.

This is the only way we take back items:
- Put the items back in the packaging undamaged and unworn. We really appreciate it if we get the items back in the same way as you received them. This means with all cards attached and neatly packed in the original packaging.
- We can't take the items back if we suspect that the items have been worn more often than during the fitting.
- Do you return shoes? Do not use the shoe box as a shipping box. Put the shoes back in the shoe box and then wrap it in the packaging in which you received them.

As soon as the return package has been approved by our returns department you will receive a confirmation email from us. We will then arrange the refund as soon as possible. In the meantime, would you like to know where your return package is? With the Track & Trace code you received from the post office you can view the current status of your return.

*Some of our staff cannot be deployed due to preventive measures concerning the corona virus. Of course we try to continue our service as best we can. We continue to strive for returns to be processed as soon as possible. Unfortunately, it can happen that this does not always succeed during this period. We ask for your understanding. 

- You may cancel and return your order up to 14 days after receipt without giving any reason.
- If you return the entire order, any shipping costs will also be refunded.
- The costs for sending your return package to Ibizamode are for your own account.
- Ibizamode is not liable for any loss or damage to a return package. We therefore advise you to send your return package by registered post.
- When we have received and processed the return package and the returned items in good order, you will receive a confirmation email from us. We strive to process your return within 3-5 working days after receipt. After this we will refund the refund amount to your account as soon as possible. Our aim is a refund within 7 working days after your return has been processed. Refunds will in any case be made within the statutory period of 30 days.

- If you wish to return an order, you must contact our customer service by sending an email to [email protected] and ask for a credit invoice. This credit invoice must be attached to the order in order to accept it.

PLEASE NOTE: returns without a credit invoice will not be accepted!

Have you received a damaged product or a complaint about a product? These items can not be sent as a regular return package, but must be reported to customer service via [email protected] (see terms and conditions, article 7).

Exceptions: Earrings will not be returned due to hygiene regulations. Bikinis must be fitted with underwear and will not be returned without a hygiene strip in the bottom.

You can send your return package to the following address:

Ibizamode/ returns
Kerkeplaat 11
3313 LC Dordrecht
The Netherlands

★ Returns within 14 days once you received your order ★ A damaged item or article complaint is not a regular return, in this case contact us first via [email protected] or 015-2510721. ★ State the order number on the return label. ★ We appreciate it very much if we receive the items in the same way as you received them, so neatly packed in the original packaging. ★ Do you return your shoes? Do not use shoe boxes as shipping packaging ★


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