We have sent your order with the utmost care but in case you might feel dissatisfied with your purchase please follow the steps below to exchange or return a product.
• STEP 1
Log in to your account. Go to My Orders and click on the last order placed to register your return. Please select the items you would like to return and whether you wish to replace it with another item. Proceed to step 3.
You don’t have an account yet? Go to step 2.
• STEP 2
If you don't have an account with Ibiziamode, write on the supplied packing slip which item(s) you want to return and whether you want an exchange or a refund. Put the packing slip in the return package and follow steps three to six.
• STEP 3
If you have indicated which items you wish to return, please return these items intact and unworn in their original packaging. Put the items in the shipping box and ensure adequate packaging and sealing. (Shoe boxes are not shipping cartons!)
• STEP 4
Note the order no. on the supplied return label (order no. can be found on the supplied packing slip) and apply it to the top surface over the shipment sticker of your package.
• STEP 5
Bring the parcel ready to be sent to the post office; the costs are for your own account. Save the receipt of the post office, this shows the Track & Trace code with which you can track the package and see if it has arrived in good order.
• STEP 6
You will receive a confirmation e-mail as soon as the return package has been approved by our return department. The exchange or refund will be executed as soon as possible.
★ Return within 14 days after receiving your order. ★ In case of a damaged item or an article complaint which are not regular returns please contact us first via firstname.lastname@example.org or +31(0)15-2510721. ★ Always note the order number on the supplied return label. ★ Articles should be neat and packed in their original packaging. ★ Do not use shoe boxes as shipping cartons. Always use the original shipping bag. ★ To find more about our return conditions please click here for the detailed return!